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Amtrak computer outage creates problems
with trains, reservations, tickets
Amtrak's Arrow reservations computer was almost
totally not functioning from Friday evening until Saturday afternoon, Eastern
time. As a result also, certain functions such as reservations were not
available on Amtrak's Web site.
This problem evidently created some loss in patronage,
and in addition some trains had no manifests, or lists of passengers, available,
so that crews did not know whom to expect boarding at stations.
There were no computer-generated tickets issued at stations
while the computers were out. This meant that anyone showing up at stations
intending to purchase or pick up tickets, could not use the Quik-Trak
machines. It also meant that ticket agents could not use the computers
to check reservations, fares, or anything else.
Everything was ticketed on those old-type, red-carbon-paper
multiform book tickets,
where the agent has to fill in exactly the right information in little
boxes using a ballpoint pen, pressing down HARD to make seven carbon
copies, with fares and charges looked up in a tariff book, the way
it USED to be done.
No business class upgrades were issued at some
stations; due to the workload; the Conductors had to sell the upgrades
on board, and some of them were working alone...no Assistant Conductor...because
of an unfilled job vacancy or day-off without an extra board employee being
called.
One train Saturday would have simply been cancelled
due to no crew, because
both the Conductor and Assistant Conductor were off, except that an
employee who had arranged to take that Conductor job CALLED Crew Management
and told them to put him on the job. Crew Management had simply quit working
to fill vacant jobs when the computers went out.
Source: Gene Poon.
RailPAC endorses Amtrak-Laney funding proposal with reservations
The Rail Passenger Association of California's board of directors
on June 4 issued the following endorsement:
I. ENDORSEMENT
In the interest of national security and the provision
of alternate forms of transportation, RailPAC endorses, with some reservations,
the "Amtrak Strategic Reform Initiatives and FY06 Grant Request," calling
for "rebuilding America's Passenger Rail System," as submitted to the Congress
by the Amtrak Board of Directors, its Chairman David Laney, and President
David Gunn in April, 2005.
(See complete article here)
Sources of hostility to Amtrak
funding: Analysis
AMTRAK VERSUS MINETA IN MONTANA:
THE STRANGE BATTLE OVER THE EMPIRE BUILDER
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DOT'S MINETA HARASSING AMTRAK &
AMTRAK'S REPLY TO THE MINETA LETTER
NARP: DOT OVERSTATES LONG DISTANCE
TRAIN PRICE TAG BY $600 MILLION
SENATE HEARING UNDERLINES AMTRAK
FUNDING CRUNCH; LONG-DISTANCE TRAINS NOT THE PROBLEM
The
shape of long distance trains to come.
AMTRAK
HEARINGS BEGIN; AMTRAK SUBMITS BUDGET REQUEST
MESSAGE
FROM AMTRAK PRESIDENT DAVID GUNN TO EMPLOYEES APRIL 18 ON THE ACELA EXPRESS
PROBLEM
FRA
NOMINEE FACES SENATE COMMITTEE, SAYS AMTRAK'S BUDGET WILL NOT BE ZERO
EMPIRE
BUILDER DERAILMENT BELIEVED CAUSED BY TRACK PROBLEM
COLORADO
HIT BY MASSIVE SNOW STORM--TRAINS CONTINUE RUNNING
AMTRAK
APRIL 25 SCHEDULE CHANGES
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